FAQ

Q: It all sounds very sensible, and I really need to protect my business data, but I haven't got time to install software and do backups, and all this computer stuff baffles me anyway!

A: It's good that you realise how important it is to backup your data, but don't worry, Diamond Data Backup is just right for you. Our expert and friendly specialists will handle all the technical requirements. After that, the service runs automatically. We treat your issues as importantly as you do, so if you've any questions at all, we're never more than a phone call away.

Q: My business has a huge amount of data; surely it will take forever to back it up?

A: Not with Diamond Data Backup, once setup, all that is backed up on a daily basis are the files you've created or changed.

Q: My data is very sensitive, how can you guarantee to keep it secure?

A: Only you will ever be able to read your data. In transit and in store, your data is encrypted and cannot be read by a third party. There's a full suite of security measures in place, including two firewalls and a host of other measures.

Q: That still doesn't stop someone hacking into the system?

A: It makes it very difficult indeed for anyone to gain unauthorised access to your data. It is never possible to be absolutely secure in every respect, but Diamond Data Backup does go to great lengths to ensure your data is as secure as possible and that no unauthorised outsider can read your data. Furthermore, no one from Diamond Data Backup will ever access your data. Our contract with you will always state this. For your complete peace of mind, Diamond Data Backup is an accredited compliant company under the Data Protection Act 1998, which means we have undertaken to protect your data to the fullest extent of the law.

Q: I'm very happy with your compliant status, but how can you physically keep my data safe?

A: Our hardware - the servers - are kept in a secure environment, where only authorised personnel from Diamond Data Backup can have access. Your data is physically protected to prevent data loss through any eventuality.

Q: Backup is all about prevention, but how can I recover my data if I need to?

A: Very easily. You don't need any IT experience to make a full recovery of anything you've safely stored on Diamond Data Backup. Everything remains fully encrypted during the process, so there's no security issue involved.

Q: What if I have a complete loss at my end, how can I get back up and running?

A: Very quick! As long as it takes to download the data again. In fact, it can be faster if you speak to us as soon as you know you have to restore data.

Q: The Diamond Data Backup automatic system works well for me, but I want to backup manually, can I do that?

A: Yes. Often clients are on the move, or using laptop computers, so our software allows you to backup where you want, when you want.

Q: What if I forget to backup?

A: Even if you choose to do your backups manually, Diamond Data Backup will prompt you via email if you forget to do so.

Q: Can I get help and support like that even if I don't have a big problem?

A: Of course. You can call us about anything, anytime, and we'll help you resolve any issues you may have.

Q: Can I keep up to date with what's happening to my data and my account?

A: Yes. After every backup, you'll receive a confirmation email. Your account is also available to you online, so you'll always know where you stand.

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trading name of RT Franchise Ltd